Korean cosmetic suppliers generally do not accept returns. Refunds are being issued in the following cases without a need to return the item:
1. The incorrect item was received in terms of color, size, or model (evidence is needed).
2. The item is used, defective or in extremely poor quality (evidence is needed).
3. The estimated delivery time of the order has expired.
4. The shipment went missing.
How To Get Refunds
1. Go to FAQ >Contact us >E mail to us what kind of product you want to get returns or refunds.
2. We will send you the contact number of the supplier.
3. Contact to the supplier directly and get returns of refunds.
Since suppliers generally do not accept returns, we would recommend to accept returns to your home or office. If your customer wants to return an item, which is in a good quality, you will be able to reship such item to the new customer.